Close your GiveCash account
Send us a request to close your account and delete your personal details, even if you no longer have the app.
HOW IT WORKS
What happens after you send your request
We review your request
Our support team checks your account within 5 business days and emails you if anything needs to be settled first.
We close your account
You receive an email once it is closed, and you are signed out of GiveCash on every device.
We delete your personal details
Records the law requires us to keep are stored safely and deleted when their retention period ends.
YOUR DATA
What we delete and what we keep
Deleted when your account closes
Nobody can see or use these details once your account is closed.
Your profile photo and posts- The organizers you follow
- The devices you signed in on
Kept for legal and tax reasons
The law requires us to keep these records for a set period.
- Your payments and transfers
- Your identity checks
FAQ
Questions about closing your account
Our support team reviews each request within 5 business days, and we email you once your account is closed.
Your tickets stay valid, and you can still use them for upcoming events.
Please move any balance to your bank account in the GiveCash app before you send your request. If a balance remains, our support team will contact you before closing your account.